Job Description

Responsibilities: 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards. 3. Logged all calls reported into the incident ticketing system. 4. To work closely with the Account technical and administration teams on user issues and problem resolution. 5. Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable. 6. Maintain and accurately update customer\'s enquirers, problem and resolution into incident ticketing system. 7. Generates management reports. 8.Willing to perform shift rotation 24/7. (Shift Allowance will be given) 9. Perform other duties as assigned Requirements:

• Diploma in IT/ Information System / Computer Science
• At Least 2 - 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience in Call Centre is a MUST.
• Fluent Cantonese & Mandarin as needed to support Hong Kong users.
• Willing to work based on 24/ 7 shift rotation ( 4 - 5 working days), WEEKEND MIGHT NEED TO WORK.

Job Type: Full-time Salary: RM3,500.00 - RM4,500.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)