Job Description

You're an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for research and development. You see complexity as an opportunity - and quality and sustainability are important criteria for your work. We would like to work with you on tomorrow's solutions. That's how we work to create sustainable healthcare - locally, in regions, countries and worldwide. Together. That's Sharing Expertise.

Engineer - Global IT Service Desk

Reference Code 202202099-74487

Duties and responsibilities

• Support and perform scoping and studies for business requirements.
• Develop and deliver IT service procedures, processes and policies to ensure smooth workflow.
• Analyse statistics and prepare relevant reports.
• Deliver services to Business Application, end user computing, Data Centre and IT Infrastructure teams.
• Define, build, and maintain new/old Service Catalogues in IT Shop and ServiceNow system
• Deliver IT service activities including systems assurance, installation planning, and identification of system problems.
• Collaborate across all functional teams to ensure end-to-end services are delivered to the business.
• Promote customer satisfaction through efficient, effective delivery of services, proactively managing issues that could affect service delivery while managing scope, cost of delivery and coordination.
• Work closely with B. Braun Global Team and IT Level 1/2/3 support team with minimal supervision.
• The job function listed is not exhaustive and shall include any responsibilities as assigned by the Supervisor from time to time.

Professional competencies

• Possess a Diploma or Bachelor's degree in Computer Science, or IT-related field
• Able to communicate well in English and Bahasa Malaysia, both verbal and written. Knowledge of Mandarin is ideal
• Basic PC troubleshooting skills for MS Office 365, MS Teams, and Windows 10
• Experience in setting up and creating ID in Windows Active Directory
• Experience with using ServiceNow incident management system, or similar systems
• Preferably, experience in SAP account/role creation and deletion.
• Knowledge of LAN, WAN, Firewall and Cisco Finesse is an advantage

Personal competencies

• Communicate Effectively
• Execute Efficiently
• Be Customer Centric

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Closing date

2022-12-31