It Service Desk Support Specialist Ii
Job Description
POSITION SUMMARY:
Provides front-line support for hardware and software problems that occur with internal personal computer (PC) systems (computers, monitors, keyboards, printers, and other peripherals).
ESSENTIAL RESPONSIBILITIES:
1. Receives, responds to, troubleshoots, and corrects PC related technical problems from internal customers.
2. Tracks PC problems and resolves them in a prompt and courteous manner.
3. Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
4. Works on software installation, update, and configuration as directed by PC Coordinator(s).
5. Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
6. Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc.
7. Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
8. Assists with training for new hires and internal customers.
9. Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
10. Other duties assigned.
WORK ENVIRONMENT:
- Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
- Spends much time working directly with server equipment, printers, and network equipment.
- Works under limited supervision.
1. Microsoft Windows operating Systems, outlook, Office;
3. Microsoft Active Directory mainly include domain account & DHCP maintaining;
4. Local and network printers(or multifunction) configuration and trouble-shooting;
5. Wireless LAN configuration and installation;
6. Mobile Smart devices installation and configuration(IOS or Android);
7. Networking skill: PABX(Siemens), VOIP(Cisco).
EXPERIENCE:
Essential:
1. Proficient in English (oral and written communication);
2. Minimum 2 years of LAN and PC experiences;
3. Good analytical trouble-shooting skills;
4. Good problem analysis and solving techniques;
5. Must be patient, customer focus and customer service orientated;
Desirable:
2 plus years experience working with both networking and Micorosoft systems.
2 years supporting Active Directory in a production environment;
Experience in Service Desk environment would be advantages;
EDUCATION:
Essential:
College or Bachelor degree in IT related field
Desirable:
College or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA
JOB LEVEL DETAIL
Preferred (MCSE)MCITP or CCNA certification
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Job Detail
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Job IdJD856171
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned