It Service Management Analyst Korean Speaker
Job Description
xf0x9fx8cx9f We're Hiring: IT Service Management Analyst - Korean Speaker! xf0x9fx8cx9f
We are looking for a detail-oriented IT Service Management Analyst who is fluent in Korean to join our dynamic team. The ideal candidate will have a solid understanding of IT service management principles and a passion for providing exceptional support to our clients.
Location: Petaling Jaya, Malaysia
Work Mode: Flexible office & remote (3 days WFH, 2 days WFO)
Role: IT Service Management Analyst - Korean Speaker
Working Hours: Monday - Friday, 9AM - 6PM
Salary: RM 8,390 (Total package)
What You'll Do:
- Knowledgeable in products such as Windows, Azure, Cloud, or any related tools/technologies.
- Knowledgeable in IT Service Management process.
- Monitor reactive cases owned by internal support organizations.
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
- Know the customer and understand our customers expectations with their reactive support experience.
- Focus on critical issues to ensure customer satisfaction & set proper expectations with customers for support.
- Acknowledge and respond to customers' requests promptly & anticipate risk and escalations based on customer context.
- Handle high-risk escalations and gather/analyze information as needed to support the customer.
xe2x9cx85 Degree holders with minimum 3-5 years of experience in supporting enterprise technologies or equivalent.
xe2x9cx85 Proficient in both Korean and English (with minimum TOPIK 4 certification)
xe2x9cx85 Strong analytical skills and attention to detail
xe2x9cx85 Excellent problem-solving abilities
xe2x9cx85 ITIL Foundationxe2x84xa2 certified (or equivalent)
xe2x9cx85 Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.
Ready to make an impact? xf0x9fx9ax80 Apply now and lets grow together!
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Job Detail
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Job IdJD1095784
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:8390 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned