Job Description

Job Req Number: 61682
Time Type: Purpose of Position: A member of Regional IT Services, responsible for overall function of all IT related systems, applications and
equipment of the company by providing a continuous and stable heterogeneous computer environment for DSV.
Supporting all the different functions/departments on all IT and communication related issues, as well maintaining
and implementing latest Information Technologies in conjunction with the Group IT
Key Tasks:

• Liaise and manage vendors and suppliers of IT equipment and telecommunication services and coordinate

acquisition of the same.

• Manage with backend support, IT related equipment, network connections (MPLS, Internet Line, SIP Truck

etc.), and back office applications. Ensure they function properly at all times.

• Provide support and administration of global, regional and local IT systems including local business

application

• Provide support to users on technical issues through Incidence Management Software
• Provide administrative function on user accounts, mobile email and IP phones
• Strategic design, expert advice, consultation and implementation of network and IT solutions in conjunction

with Business requirement and Group IT

• Promotes project management best practices in the organization. Develops integrated project plans,

implementation schedules and cost estimates for local and regional IT projects. Tracks and manages project
budgets, prepares project status reports, and keeps management, customers and other parties informed of
project status and related issues. Anticipates, evaluates and resolves multiple project issues, delays and
problems utilizing project management and business expertise.

• Ensures the agreed level and standard of quality in the performance of the all IT related systems.
• Ensures compliance with corporate/regional practices, policies, procedures and local legal requirements.
• Responsible for periodical tasks like management reporting, budgeting, business planning, cost control,

resource & priority management

• Facilitates meetings, team presentations and status updates for senior management. Conducts postimplementation

assessment of projects to ensure business requirements have been met across department
and/or functional areas.

• Maintain inventory of all computer equipment and application and ensure the correct licensing of all products
• Assess user training needs and execute and conduct relevant trainings
• Assist in maintenance of other electrical equipment such as air conditioners, power UPS etc. for computer

rooms

• Perform other IT related duties as required by Technical or Functional line manager
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Competencies:
[Competencies \xe2\x80\x93 Personal)

• Solid experience in Windows (10) client system troubleshooting
• Experience in Thin Client / Citrix environment is an added advantage
• Good working knowledge of networking and Cisco network equipment

[Competencies \xe2\x80\x93 Business ]

• Capable to make informed judgments and to generate practical, timely solutions
• Ability to find pragmatic solutions by using decision making techniques
• Willingness to involve stakeholders in decision making process

[Competencies \xe2\x80\x93 Personal)

• Ability to perform both independently and as a team
• Excellent problem-solving and analytical skills
• Able to work in a fast pace, diverse environment and cultures
• Communication & Interpersonal skills
• Ability to quickly acquire new knowledge
• Target driven spirit
• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight deadlines)
• Be authentic, approachable, open and honest.

Experience & Education:

• Bachelor of Science or IT related discipline
• Fresh graduate or equivalent may be considered

DSV \xe2\x80\x93 Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\xe2\x80\x99ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\xe2\x80\x99s terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\xe2\x80\x99ll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.