Job Description

:

Lead, supervise, and guide the IT team in day-to-day operations, ensuring smooth functioning of IT infrastructure, systems, and support services. Provide 2nd and 3rd level escalation support for complex IT issues, and oversee timely resolution of incidents. Oversee the installation, configuration, maintenance, and troubleshooting of desktops, notebooks, databases, servers, network (LAN, WAN, intranet), firewall, and production workstations. Ensure proper IT governance including data security, system compliance, and adherence to cybersecurity best practices. Plan, schedule, and monitor regular system maintenance, backups, disaster recovery tests, and system performance optimization Develop and maintain IT documentation including policies, standard operating procedures (SOPs), workflows, and user manuals. Manage IT hardware and software inventory, license renewals, warranty tracking, and procurement planning. Conduct IT risk assessments, security audits, and vulnerability testing to mitigate cyber threats. Research, evaluate, and recommend new technologies, software, and systems enhancements to support business growth. Coordinate and manage vendor relationships for IT services, projects, upgrades, and application support. Support IT budget preparation, cost control, and resource allocation to ensure cost efficiency. Train, mentor, and evaluate IT staff performance to build technical competency and service excellence within the team. Report regularly to Management on IT performance, incidents, and improvement plans. Perform other duties as assigned from time to time by Management.

Requirements:

Diploma/Bachelor's Degree or its equivalent in Computer Science/Information Technology or other related background. At least three (3) years' experience in IT support and infrastructure management, preferably in a supervisory role or above

(candidates with manufacturing experience preferred)

. Must be able to speak & write in Chinese (Mandarin), English, and Bahasa Malaysia. Microsoft certification preferred: Windows Server Hybrid Administrator Associate or equivalent and above. Proficient in Ruijie network equipment

(Must)

. Familiar with Icewarp Merak Mail System. Proficient in various office software, Microsoft SQL and IT service management tools. Possess knowledge in IT network, server, security and troubleshooting skills. Strong leadership, problem-solving, and decision-making skills.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

Free parking Meal provided Professional development
Ability to commute/relocate:

Senawang: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Computer networking: 3 years (Preferred)
Work Location: In person

Expected Start Date: 10/15/2023