Job Description

Company Overview:

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status.

IT Support Administrator 3:

Job Summary:

• \xc2\xb7 Provide support to MACOM employees for their personal computing devices, hand held devices and office productivity software tools
• \xc2\xb7 Triage and escalate issues with IT infrastructure

• \xc2\xb7 Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
• \xc2\xb7 Escalate issues to Tier 3 as needed
• \xc2\xb7 Build, maintain and deploy end user system images on devices
• \xc2\xb7 Manage all work in service desk ticketing system
• \xc2\xb7 Provide remote support for US & International offices
• \xc2\xb7 Perform all work according to defined process while keeping pace with fast business growth
• \xc2\xb7 Assist in developing and documenting improvements to current processes
• \xc2\xb7 Conduct one on one and small group training to end users on supported technologies
• \xc2\xb7 Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
• \xc2\xb7 Work with third party vendors to augment the functions of Internal IT
• \xc2\xb7 Travel regularly to company locations inside the country
• \xc2\xb7 Travel periodically to company locations outside of the country.
• \xc2\xb7 Assist other remote IT teams with activities onsite.

• \xc2\xb7 Great interpersonal & customer service skills, and a good team player
• \xc2\xb7 Ability to troubleshoot simple to moderate complexity issue
• \xc2\xb7 Windows 10 troubleshooting
• \xc2\xb7 Ability to use one or more PC Imaging tools such as Ghost, Acronis, SCCM, LANDesk, KACE, etc.
• \xc2\xb7 Good analytical problem solving skills to isolate and resolve problems
• \xc2\xb7 Experience working from a help desk management system
• \xc2\xb7 Able to lift and palletize heavy equipment. (PC\'s, monitors, and printers)
• \xc2\xb7 Strong verbal and written communication skills
• \xc2\xb7 Ability to work independently
• \xc2\xb7 Ability to mentor and train IT Service Desk staff
• \xc2\xb7 Comfortable switching quickly between tasks
• \xc2\xb7 Demonstrates strong work ethic
• \xc2\xb7 Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution
• \xc2\xb7 Experience working at IT service desk or IT end-user support
• \xc2\xb7 Experience working on technologies mentioned in the above section
• \xc2\xb7 Bachelor\'s degree or equivalent experience
• \xc2\xb7 5+ years related to IT support experience

MACOM