JOB DESCRIPTION: - Provides support in terms of both hardware & software - Responsible for IT security, anti-virus monitoring activities. - Escalate issues up to the appropriate Developer team if out of scope - Triage/diagnose issues users run into and provide a solution - Search out and identify the underlying issues for developers - Investigation and root cause analysis - Identify, record, and track bugs thoroughly - Involvement in the system integration-testing phase prior to implementation. - Conduct User Acceptance Testing (UAT) - Build relationships and interface between customers and produce agreed status updates. - Keeping clients informed on the status of their requests and guiding for their best satisfaction and productivity. - Provide system support to all users of the computer system. - Provide routine maintenance servicing and support to all existing hardware and software. - Ensure all company hardware and software working in good condition - Provide support, guidance, and training to computer users. - Evaluate, analyses, service, troubleshoot, test, train and implement Company\'s IT needs. - Keep inventory of all equipment, software, and license users. - Handle VPN access and server. - Periodical backup data of company data file. - Daily planning and report. - Will be involved in defining, implementing & maintaining business processes and procedures to meet business objectives. - Analyze and identify opportunities for business process improvements. - Evaluate current business processes and recommend solutions for improvements JOB REQUIREMENT: - Diploma in IT-related disciplines. - Has IT-related working experience of at least 2 years experience. - Good command of spoken and written English & Bahasa Malaysia. The ability to speak in Mandarin will be an added advantage. - Possess initiative, able to work independently and as a team. - Knowledge of network - Knowledge of computing hardware - Knowledge in Linux, Windows, Apache, MySQL - Dynamic, highly motivated and a result-oriented team player with good interpersonal skills - Complete the required report after installation and training within the time frame. - Resourceful, good analytical and problem-solving skills with a positive customer service attitude. - Punctual and Systematic
Our Company\xe2\x80\x99s primary business activities are oil palm cultivation and milling of crude palm oil. In addition, we also operate a quarry, supplying various construction projects in Sarawak. Due to our rapid growth and expansion with forward-thinking Management at the helm, we are always on the lookout for high-caliber and dynamic professionals and graduates to join us, and bring our Company to the next level!
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5