Job Description

Join us in this role where you\xe2\x80\x99ll be responsible for providing first and second level IT technical support and guidance to our users globally. Welcome to MY CC Service Operation APAC You\xe2\x80\x99ll be part of Service Desk Kuala Lumpur where you, together with your colleagues, will work on a 24/7 shift basis to provide first and second level IT support to our users globally via phone, chat, and email to quickly resolve their issues. You\xe2\x80\x99ll also be responsible for monitoring our business-critical applications. As a team, we\xe2\x80\x99re a diverse team of 13 colleagues based in Kuala Lumpur who are fun, bright, and work closely as a team. We also collaborate with other service desk colleagues in Denmark and United States to ensure high-quality service is provided to our users globally. You\xe2\x80\x99ll play an important role in: \xe2\x80\xa2 providing phone support for IT Infrastructure and applications \xe2\x80\xa2 solving first and second level incidents and service requests \xe2\x80\xa2 recording calls, communicating solutions, and closing tasks \xe2\x80\xa2 forwarding calls not solved by Service Desk to the correct groups \xe2\x80\xa2 performing monitoring of business-critical applications. To succeed in the role, you: \xe2\x80\xa2 have a diploma or bachelor\xe2\x80\x99s degree in computer science, computer engineering, or a related field \xe2\x80\xa2 have good knowledge of Windows 10/11, MS AD, Office 365, Citrix/VPN, and ITIL processes \xe2\x80\xa2 have good knowledge of system monitoring technologies \xe2\x80\xa2 have ITIL Foundation or equivalent ITIL experience with processes using Service Now and UCMDB \xe2\x80\xa2 speak and write fluent English, with fluency in Mandarin being an added advantage but not a requirement. Join a global leader in renewable energy \xc3\x98rsted is a growing green energy major and global leader in climate action. With us you\xe2\x80\x99ll play a part in driving change towards a green energy future. You\xe2\x80\x99ll grow your talent in a fast-paced and high-growth industry where you have plenty of opportunities to learn and develop through challenging assignments and industry-leading experts. Here you can perform in a friendly work environment based on trust, respect, and collaboration. Shape the future with us Send your application to us no later than 31st May 2023. We\xe2\x80\x99ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Please don\xe2\x80\x99t hesitate to contact Talent Acquisition Operations MY, Talent Acquisition Consultant, on talentacquisitionMY@orsted.com, if you\xe2\x80\x99d like to know more about the position. If you need to request any adjustments to working practices, working patterns, or the assessment or interview process, we\'re happy to discuss alternative arrangements. Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.
The \xc3\x98rsted vision is a world that runs entirely on green energy. \xc3\x98rsted develops, constructs and operates offshore and onshore wind farms, solar farms, energy storage facilities, and bioenergy plants, and provides energy products to its customers. \xc3\x98rsted ranks #1 in Corporate Knights\' 2020 index of the Global 100 most sustainable corporations in the world and is recognised on the CDP Climate Change A List as a global leader on climate action. Headquartered in Denmark, \xc3\x98rsted employs 6,500 people. \xc3\x98rsted\'s shares are listed on Nasdaq Copenhagen (Orsted). In 2019, the group\'s revenue was DKK 67.8 billion (EUR 9.1 billion)
Bachelor\'s or Equivalent