Job Description

Imagine a future where you help our users to resolve their IT issues via phone, chat, and email Join us in this role where you\xe2\x80\x99ll be responsible for providing first and second level IT technical support and guidance to our users globally. Welcome to MY CC Service Operation APAC
You\xe2\x80\x99ll be part of Service Desk Kuala Lumpur where you, together with your colleagues, will work on a 24/7 shift basis to provide first and second level IT support to our users globally via phone, chat, and email to quickly resolve their issues. You\xe2\x80\x99ll also be responsible for monitoring our business-critical applications. As a team, we\xe2\x80\x99re a diverse team of 13 colleagues based in Kuala Lumpur who are fun, bright, and work closely as a team. We also collaborate with other service desk colleagues in Denmark and United States to ensure high-quality service is provided to our users globally. You\xe2\x80\x99ll play an important role in:

• providing phone support for IT Infrastructure and applications
• solving first and second level incidents and service requests
• recording calls, communicating solutions, and closing tasks
• forwarding calls not solved by Service Desk to the correct groups
• performing monitoring of business-critical applications.

To succeed in the role, you:

• have a diploma or bachelor\xe2\x80\x99s degree in computer science, computer engineering, or a related field
• have good knowledge of Windows 10/11, MS AD, Office 365, Citrix/VPN, and ITIL processes
• have good knowledge of system monitoring technologies
• have ITIL Foundation or equivalent ITIL experience with processes using Service Now and UCMDB
• speak and write fluent English, with fluency in Mandarin being an added advantage but not a requirement.

Join a global leader in renewable energy
\xc3\x98rsted is a growing green energy major and global leader in climate action. With us you\xe2\x80\x99ll play a part in driving change towards a green energy future. You\xe2\x80\x99ll grow your talent in a fast-paced and high-growth industry where you have plenty of opportunities to learn and develop through challenging assignments and industry-leading experts. Here you can perform in a friendly work environment based on trust, respect, and collaboration. Shape the future with us
Send your application to us no later than 31st May 2023. We\xe2\x80\x99ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Please don\xe2\x80\x99t hesitate to contact Talent Acquisition Operations MY, Talent Acquisition Consultant, on talentacquisitionMY@orsted.com, if you\xe2\x80\x99d like to know more about the position. If you need to request any adjustments to working practices, working patterns, or the assessment or interview process, we\'re happy to discuss alternative arrangements. Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.

About the job

Application deadline:
31 July 2023, 23:59 MYT Country: Malaysia Location: Kuala Lumpur Workplace: Hybrid (office and home-working) Working hours: Full-time Employment type: Permanent
Contact person Talent Acquisition Operations MY the Operations team talentacquisitionMY@orsted.com
About \xc3\x98rsted

• We develop, construct, and operate offshore and onshore wind farms, solar energy farms, storage facilities, and bioenergy plants in Europe, Asia, and North America.
• Our vision is to create a world that runs entirely on green energy.
• We\xe2\x80\x99ve been ranked one of the world\xe2\x80\x99s most sustainable energy companies for the past six years.
• We\xe2\x80\x99re headquartered in Denmark.
• We have over 8,000 employees, working in 15 countries and growing.

An inclusive team \xc3\x98rsted wants all employees to have the same opportunities for impact and growth, regardless of age, nationality, disability, ethnicity, gender, sexual orientation, or beliefs. We\xe2\x80\x99re committed to secure an inclusive work environment characterised by a respect for all people so everyone feels free to openly share their input and ideas. Why join?

Be part of an organisation with proven high employee satisfaction and motivation

Experience continuous opportunities for learning and growth

Work in a team of supportive colleagues, in a friendly work environment

Contribute to our vision of creating a world that runs entirely on green energy