Job Description

Job Responsibility Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access Perform remote troubleshooting through diagnostic techniques and pertinent questions Diagnose, troubleshoot and identify solutions for customer Create/Update support ticket in Support Management System Follow-up and update customer status on raised ticket Pass on any feedback or suggestions from customers to the appropriate internal team. Job Requirements Candidate must possess at least Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply. Required language(s): Mandarin, English Must be able to speak MANDARIN to ensure smooth communication with Customer support. Need to be a fast learner as we are a fast-paced company. Great attention to details and excellent problem-solving skill Candidate with SQL Knowledge skill is a plus point Job Benifits 5 Working Days Follow Bank Holiday On Job Training Provided Transportation Allowance Provided Yearly Company Trip Medical Allowances and Hospitalization Benefits EPF, SOCSO

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