Job Description

Working Hours

Monday to Friday: 9:00 AM - 6:00 PM After-hours/weekends: Occasionally required for scheduled deployments, network changes, or urgent hardware issues. Advance notice provided.

Work Arrangement

60% Remote:

Work from home using our remote support platform

40% Onsite:

Travel to client sites for physical troubleshooting, equipment delivery, or vendor coordination

Responsibilities

Remote Support

Monitor WhatsApp support group chats and respond promptly to client requests Troubleshoot common issues: PC hardware/software, printers, network shares, VPN, email, and general end-user IT problems Perform Windows updates, patching, and routine maintenance on client PCs Maintain IT asset inventory and documentation

Onsite Support

Attend hardware failures requiring physical intervention (e.g., PC won't boot, cabling, network equipment, printer failure) Act as hands-on support for remote troubleshooting Coordinate with vendors for repairs, warranty claims, and equipment pickups Collect, configure, and deliver IT equipment to client sites

Communication & Escalation

Communicate clearly with users of all technical levels Provide timely status updates on open issues Escalate complex or unresolved issues to IT Manager with proper documentation on troubleshooting done

Requirements

1-2 years experience in IT support or helpdesk role Familiar with Windows 10/11 troubleshooting, Office 365, and basic networking concepts Own transport and willing to travel for onsite jobs Good communication skills in English, Bahasa Malaysia or Mandarin. Able to work independently with minimal supervision

Nice to Have

Experience with remote support tools Basic understanding of managed switches, firewalls, or VPN setup Exposure to SME/MSP environment
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

Flexible schedule Work from home
Application Question(s):

This role requires:
- Good communication skills in English and a customer-focused approach
- Provide remote support when issue arises
- Willingness to travel for onsite support when needed
- Own transport
- Responsiveness when handling client enquiries

Please confirm:
1. Do you have your own transport? (Yes/No)
2. Are you willing to travel for onsite support in Melaka? (Yes/No)
3. How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)

Language:

English and Malay (Required)
Location:

Melaka (Required)
Work Location: Hybrid remote in Melaka