NETSYG Solutions is an IT managed service provider supporting SME clients across manufacturing, trading, and service industries. We provide comprehensive IT infrastructure support including helpdesk, networking, and server management.
About the Role
We're looking for an IT Support Technician to join our team. You'll provide Level 1-2 support for our clients--handling day-to-day end-user issues remotely while attending onsite for hardware-related work. You'll report directly to the IT Manager.
Working Hours
Monday to Friday: 9:00 AM - 6:00 PM
After-hours/weekends: Rarely required--estimated 1-2 times per month for scheduled maintenance or urgent issues. Advance notice will always be provided. Some clients operate 24/7, but urgent after-hours requests are uncommon.
Work Arrangement
60% Remote:
Work from home providing remote support
40% Onsite:
Travel to client sites in Klang Valley for physical troubleshooting, equipment delivery, or vendor coordination
Responsibilities
Remote Support
Monitor support group chats and respond promptly to client requests
Troubleshoot common issues: PC hardware/software, printers, network shares, VPN, email, and general end-user IT problems
Perform Windows updates, patching, and routine maintenance on client PCs
Prepare and submit daily/weekly health check reports to clients (backup status, system alerts, uptime)
Maintain IT asset inventory and documentation
Proactive Maintenance
Perform scheduled preventive maintenance on client systems
Monitor backup status and system alerts
Follow up on recurring issues and recommend permanent fixes
Onsite Support
Attend hardware failures requiring physical intervention (e.g., PC won't boot, cabling, network equipment, printer failure)
Act as hands-on support for remote troubleshooting
Coordinate with vendors for repairs, warranty claims, and equipment pickups
Collect, configure, and deliver IT equipment to client sites
Communication & Escalation
Communicate clearly with users of all technical levels
Provide timely status updates on open issues
Escalate complex or unresolved issues to IT Manager with proper documentation
Requirements
1-2 years experience in IT support or helpdesk role
Familiar with Windows 10/11 troubleshooting, Office 365, and basic networking concepts
Own transport and willing to travel for onsite jobs within Klang Valley
Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
Able to work independently with minimal supervision
Customer-focused with a proactive attitude
Nice to Have
Experience with remote support tools
Basic understanding of managed switches, firewalls, or VPN setup
Exposure to SME/MSP environment
What We Offer
Flexible work-from-home arrangement
EPF, SOCSO, and EIS contributions
Annual leave and medical leave as per Malaysian labour law
Training and exposure to diverse IT environments
Supportive team with room to grow
Probation:
3 months
Salary:
RM 2,000 - RM 2,800 (based on experience)
Job Type:
Full-time, Permanent
Application Questions
Do you have your own transport? (Yes/No)
Are you willing to travel for onsite support in Klang Valley? (Yes/No)
How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)
What is your expected monthly salary?
Flexible schedule
Professional development
Work from home
Application Question(s):
Do you have your own transport? Car or Motorcycle?
This job require travelling around Klang Valley for client offices to provide onsite support if remote support fall short. Can you travel for onsite support?
Language:
English (Required)
Willingness to travel:
50% (Required)
Work Location: Hybrid remote in Puchong (47150)
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.