Job Description

:

We are seeking a proactive

IT Support Intern

to provide hands-on support and training for business software, with primary focus on

Microsoft 365, Monitor G5 ERP, and AutoCount

, and secondary focus on web and software development. This internship provides practical experience in ERP systems, cloud solutions, IT support, and software troubleshooting.

Key Responsibilities:

ERP & Business Software Support:

Assist in monitoring, troubleshooting, and supporting Monitor G5 ERP, AutoCount, Microsoft 365, and Google Workspace applications.

End-User Training & Documentation:

Develop work instructions, conduct training sessions, and provide ongoing technical support for internal users.

Ticketing & IT Support:

Handle IT support tickets and respond to user requests to ensure smooth operations.

IT Asset & Licensing Management:

Maintain and manage IT assets, software licenses, and related records.

Web & Software Development:

Assist in designing, implementing, testing, and documenting applications using PHP, HTML, CSS, JavaScript, and related technologies.

Testing & Quality Assurance:

Document test cases, results, and improvements for new software releases; assist in debugging and enhancing existing applications.

Productivity Support:

Support IT products and services that help staff improve productivity.

IT Security & Compliance:

Assist in implementing security best practices for business applications.

Technical Research:

Stay updated on emerging IT trends such as AI and cloud computing to support business efficiency.

Requirements:

Minimum internship duration:

4 months

Pursuing or completed

Diploma or Bachelor's Degree in Computer Science, IT, or equivalent

Proficient in

English and Bahasa Malaysia

(written and spoken); knowledge of

Mandarin

is an advantage
Strong analytical and problem-solving skills
Advanced computer literacy, including

Microsoft Office and Excel

Basic knowledge of

Windows operating systems

and Microsoft Office
Familiarity with ERP systems, Google Workspace, or Microsoft 365
Exposure to data analytics tools (

Power BI

) and emerging technologies (AI, Cloud Computing) is advantageous
Proactive, adaptable, and eager to learn in a fast-paced environment

Benefits:

Flexible work schedule
Hands-on experience with real-world IT infrastructure, ERP systems, and Microsoft 365
Opportunity to enhance technical skills in software development, troubleshooting, and user support
Free parking

Schedule:

Monday to Friday

Expected Start Date:

October 2025 onwards

Application Questions:

1. How long is your internship period? Please provide start and end dates.

2. Do you have your own transport?

3. Are you in your last semester or another semester?

4. What are your plans after completing the internship?
5. Please list any certificates, achievements, or awards you have received (if any).

Job Types: Full-time, Permanent, Internship

Pay: RM600.00 - RM900.00 per month

Benefits:

Flexible schedule Free parking
Ability to commute/relocate:

Batu Kawan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How long is your internship period? Please provide us with the date Do you have own transport?
Work Location: In person