Job Description

IT Support Intern (Onsite - Kuala Lumpur)

Allowance: RM900 / month

Work Arrangement: Fully Onsite

Job Brief

We are looking for a motivated IT Intern to join our team and support daily IT operations, data management, and documentation activities. This internship provides hands-on experience across various IT functions -- including IT support, asset management, and policy documentation -- within a dynamic and fast-paced work environment.

The selected intern will work under the supervision of the IT team and gain practical exposure to real-world IT processes and ISO 27001-aligned practices.

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Responsibilities

Provide first- and second-level support for hardware and software issues. Assist in tracking, resolving, and documenting helpdesk tickets. Support IT asset tagging, verification, and record updates in the Asset Management System (Snipe-IT). Assist in managing user accounts, permissions, and access requests in Google Workspace. Help organize shared drives and verify user access controls. Assist in monitoring Wi-Fi access points, VPN connectivity, and network performance. Document antivirus and firewall maintenance activities. Support IT documentation, including policy drafts, incident reports, and audit preparation (ISO 27001). Help maintain backup logs, DRP/BCP documentation, and IT reports. Participate in ongoing projects (e.g., CCTV, door access, system automation). Assist in preparing IT awareness or training materials.
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Requirements

Students currently completing their final year of Information Technology, Computer Science, or a related field. Basic knowledge of Windows OS, networking, and Google Workspace. Good attention to detail, responsible, and eager to learn new systems or tools. Available for a 3-6 month internship period. Good command of English (both written and spoken).
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Expected Start Date: Early December 2025 or January 2026 (depending on intern availability and academic schedule).

Job Type: Internship
Contract length: 3-6 months

Pay: RM900.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person