Job Description

Position: IT Support Level 2 (US Market)

Location: Shah Alam

Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)
Salary: RM 2800 - RM 4000 + Fixed Allowance RM 900 ( Shift allowance + Training allowance)

Job Responsibilities:

Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting

Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies

Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

Maintain comprehensive case documentation in customer relationship management (CRM) system

As a subject matter expert, author and tech edit knowledge articles available to internal and external users

Identify issues and log defects for software improvements

Work in other technical areas of software support as customer and business needs require

Job Requirements:

Bachelors in GIS, Geography, Environmental Science, Computer Science, Computer Networking,

Information Science, Computer Engineering, Networking, Information Technology, Business IT,Programming, or any that is equivalent

Fresh Grad with good experience during internship is welcome to apply

Background working as Server Administrator, Network Administrator will be an advantage.

Background in software support or technical customer service with direct end user contact

Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching,

ArcGIS Online, Business Analyst Server and mobile device/applications usage related to GIS

Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

Ability to patiently communicate technical information clearly and concisely

Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Strong prioritization skills including managing time and work load efficiently

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Selangor
Salary Range : RM 2800 - RM 4000