Job Description

Responsibilities:

- Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.

- Ensure satisfaction of customers with service offerings honouring SLAs.

- Manage regional IT projects.

- Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs.

- Primary IT escalation manager for business leaders in the region.

- Supervise problem resolution activities and software upgrades.

- Assist in IT governance activities including SOX governance, ISO certifications and compliance.

- Enforce adherence to change control process and other IT processes.

- Manage end user IT Support activities.

- Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance.

- Manage Enterprise grade compute, storage, networks and virtualized environments.

- Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies.

- Monitor and enforce software compliance as applicable.Create and maintain comprehensive documentation for all implemented servers and systems for ease of operation, maintenance and identification.

- Support Windows and Linux systems, business applications, and voice and data communication systems.

Requirements:

- MS, Electronics Engineering or equivalent or higher;

- 10+ years' experience in IT hands-on roles and 5+yrs of IT Management experience.

- Knowledge of English and Mandarin is required for regional IT support.

- Experienced with Semiconductor R&D support and sub-contracting vendor support.

- Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows

Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco

Networking.

- Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server.

- VMWare VSphere 7, Microsoft Hyper-V and related management tools.

- Programming languages: Windows power shell, perl, utilities, and scripting.

- Experience with Storage Area Network design, installation, and management.

- Operational experience with enterprise monitoring solutions such as PRTG.

- Dell VRTX, Cisco UCS, Nutanix and other server technologies.

- EMC and Dell storage systems

- Knowledge of delivering Windows core services:

- AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD

Forest environment running on Windows 2003 through Windows 2019.

- Other technologies and platforms in use:

- Palo Alto firewalls

- Cisco Unified Communications (UC) for VOIP, Video Conferencing and WebEx

- Commvault or other enterprise grade backup platforms

- SCCM or other desktop management solutions

- Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management.

Job Type: Full-time

Pay: RM15,000.00 - RM17,000.00 per month

Benefits:

Professional development
Work Location: In person