Job Description

Salary Package Details

Basic Salary: RM 5,500

Technical Allowance: RM 300

Language Allowance: RM 300

KPI Allowance: RM 500

Night Shift Allowance: RM 20 per day

Location: Sunway Visio Tower, Kuala Lumpur

Working Hours: 24/7 rotational shift

Schedule: 5 working days, 2 off days per weekJob Roles & Responsibilities

Advanced Technical Analysis
Perform in-depth technical analysis to identify recurring issues.

Contribute to long-term solutions and process improvement initiatives.

Technical Guidance & Mentorship
Act as a reference point for Standard T1 agents.

Provide guidance in technical troubleshooting and best practices.

Collaborate closely with T2 engineers to acquire and share new procedures.

Complex Incident Handling
Assist in handling complex issues with Standard T1 agents.

Independently manage higher-difficulty incidents prior to escalating to T2.

Documentation & Training

Contribute to the creation of solution documentation and training content.

Support continuous knowledge development for the T1 team.

Workflow Optimization

Analyze existing workflows and identify areas for operational improvement.

Recommend and implement changes to enhance service efficiency.

Job Type: Permanent

Pay: RM6,000.00 - RM6,600.00 per month

Application Question(s):

Able to join on 20 October?
Work Location: In person