Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It\xe2\x80\x99s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we\xe2\x80\x99re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview Product Enablement Team focusing on in house & global Software Engineering Support



Motorola Solutions runs a state of the art enterprise software development team that spans across multiple geographical locations globally. As a member of the Product Enablement team, this experienced IT System Specialist would contribute by supporting the software development team as well as being involved in productivity enhancement projects, development as well as day to day operation support.

You\'ll make a positive impact from day one as part of a collaborative and committed international team of technical peers, and will enjoy opportunities to grow toward your strengths and what interests you most. This is a hybrid position.

Scope of Responsibilities/Expectations:

Identifying, troubleshooting, diagnosing, and resolving users\xe2\x80\x99 software application issues and system problems.

Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs

Designs, develops, modifies, debugs and evaluates programs for functional areas, mainly focusing on software engineering but may extend beyond Product Enablement team if the need arise

Maintaining, configuring, and monitoring software development system configurations and deploying support for new systems.

Troubleshooting application problems and outages and scheduling updates in order to maximize application performance.

Conferring with software users to solve existing system problems.

Developing automation script, maintenance of existing script as well as bug fix on script

Liaise and walk through with users in new system deployment

Providing ongoing support via (ITSM) IT Service Management tools (such as ServiceNow & Jira).

Collaborate with global team from US, Krakow, Israel, etc

#LI-MH

Basic Requirements

Good understanding and experience with software development process

Familiar with various operating system platforms, such as Windows, MAC, Linux( Ubuntu, Redhat, etc)

Knowledge of application such as Jira, Artifactory, Bitbucket, Jenkins, Confluence, ClearCase, etc

Basic knowledge on cloud computing such as Amazon Web Services (AWS), Google Cloud Platform (GCP), etc is an added advantage

Knowledge of scripting languages, such as CMD, Powershell and Python.

Ability to follow system standards, create and maintain comprehensive documentation and application diagrams.

Ability to implement, administer, and troubleshoot application system infrastructure including application logs, system logs, etc

Ability to learn new or unfamiliar technology and products using documentation and internet resources.

Ability to think through problems and visualize solutions.

Ability to work with all levels of staff within and outside of IT and outside the organization.

A self-starter able to work independently but comfortable working in a team environment.

Good analytical and problem-solving skills.

Good communication and collaboration skills, dependable and flexible when necessary.

Required Skills and Experience :

Minimum 3 years of experience as a IT Engineer

Candidates must have at least a Bachelor\'s Degree in Computer Science, Engineering or similar relevant field.

Hands-on experience with the software engineering development process.

Atlasian tools experience ( Jira, Confluence, etc)

Experience in using JFrog Artifactory, Bitbucket, Jenkins

Behavioral Characteristics:

Passionate about customer satisfaction and learning about the business

Strong interpersonal skills, verbal and written skills

Ability to think strategically and suggest creative solutions

Flexible and able to adapt to changing priorities and tight timelines

#LI-MH

Travel Requirements Under 10%

Relocation Provided None

Position Type Experienced

Referral Payment Plan No

Motorola Solutions