Job Description

Job Title:IT Technical ConsultantPrimary objectives: Provide application support, participate in application customization and integration, testing, troubleshooting, implementation support and maintenance to ensure the system availability as per requirement. Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs. Requirements: Provide application support, participate in application customization and integration, testing, troubleshooting, implementation support and maintenance to ensure the system availability as per requirement. Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs. Application and Systems Development: Perform the development of enterprise class applications and integration in line with Group IT solutions architecture Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards) Operational efficiency of applications delivery Manage opportunities to improve / enhance existing systems Services include application customization and integration, user training, troubleshooting, implementation support and maintenance. Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs. Manage and resolve application issues Provide post-implementation support to the business users related to their areas of supports. Ensure compliance to all processes, audit and risk matters in the execution of change request. Applications Maintenance and Support: Perform efficient and effective first and-or second level support for applications.