Job Description

Role CRM Technical Consultant Responsibilities As a CRM Technical Consultant, you will be considered a learned profession that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experienc Role CRM Technical Consultant Responsibilities As a CRM Technical Consultant, you will be considered a learned profession that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client. Additionally, you will be a key contributor across all phases of Avanade projects. Day-to-day you will: Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test) Demonstrate technical expertise to design and implement CRM solutions Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues Research customer issues that may be non-standard in order to offer solutions Craft conceptual architecture and technical solutions Ensure project quality meets standards through critical metric identification and testing plan Partner with multi-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery Assist in sales activities and planning as required Support continuous improvement efforts to proactively identify potential challenges to customer success and business efficiency Qualifications You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation. Your technical skills include: Understanding of common Industry standard business practices supported by Dynamics 365 CE. Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service. Experience with configuration and customisation of Dynamics 365 CE (Plugins, JavaScript, Logic Apps, Azure Functions), Web API, WebServices, Azure Service Bus and SSIS. Experience with Cognitive Services including OCI APIs - for ex Azure OCR API. Azure DevOps with Dynamics 365 CE. Exposure to Azure Cognitive Services and RPA and Integration with Dynamics 365 CE. Experience in a Software as a Service (SaaS) environment, SQL Server, HTML, C#, .NET. A solid understanding of relational database concepts. Experience working in both Agile and Waterfall delivery models. To develop classes/DLLs using appropriate software design pattern which later to be used by the developer Accountable for recommending and documenting technical solution design Perform technical solutions assessment with in-depth knowledge on Dynamics 365 CE technologies and development practices Architect the overall process and data flow taking into consideration to functionality, data, security, integration, infrastructure, and performance Assist project lead in designing the overall solution architecture (Dynamics 365 CE components and other system dependencies) based on functional requirements Support the project lead in end-to-end solution implementation for Dynamics 365 CE to cater to all the possible business scenarios and ensure the design are well implemented and successfully executed by the team Participate in Dynamics 365 CE deployment Supporting Business Analysts in their review of functional specifications for users of high complexity and quality, including complex integrations or significant module changes Provide guidance where necessary for the CRM team on CRM approach and strategy Your non-technical skills may include: Client management skills and the ability to work with customers to develop and manage an action plan Consulting experience working with external clients with a consistent track record for delivering great results. Experience working with global/offshore teams on CRM technology implementation and maintenance projects Experience in business systems solution deployment with an emphasis in CRM applications Excellent communication skills Bachelor's degree in business systems or related field MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps Preferred Years of Work Experience: Minimum up to 3 years of Microsoft Dynamic365 CRM and minimum up to 1 year of Power BI project implementation Minimum up to 3 years of experience in ASP.NET C# development, JavaScript, HTML 5, CSS, and other web-based technology and tools Number of Vacancies 1