Job Description

Job Summary :

We are seeking an IT Technical professional to support and maintain IT systems across retail stores, warehouses, and corporate offices. The role ensures smooth operation of POS systems, retail applications, networks, and hardware to support daily business operations.

Key Responsibilities :

Provide technical support for retail stores, head office, and warehouses Install, configure, and maintain POS systems, barcode scanners, printers, and cash drawers Support retail software such as ERP, inventory management, and billing systems Troubleshoot hardware, software, network, and connectivity issues Monitor store network connectivity (LAN/WAN, Wi-Fi) Manage user access, system permissions, and security controls Coordinate with vendors for POS, ISP, and hardware support Perform system updates, backups, and data security checks Maintain IT assets, documentation, and store-level IT reports Provide on-call or weekend support during store operations or rollouts
Required Skills & Qualifications

Diploma / Bachelor's degree in IT, Computer Science, or related field Hands-on experience with POS hardware and retail systems Understanding of networking concepts (TCP/IP, routers, switches) Basic knowledge of database systems and backups Good communication and problem-solving skills
Preferred Skills (Added Advantage)

Familiarity with CCTV, access control, and retail security systems
Experience

1-3 years in retail IT support (Freshers are encouraged to apply)
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking Opportunities for promotion Parental leave Professional development
Work Location: In person