Job Description

Position Summary

The

IT Technical Support Analyst

provide technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user's overall satisfaction. This person will ensure computer related functions within the company are operating on a 24-hour basis, to provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. The IT Technical Support Analyst I will administer all computer systems, manufacturing integration, and data communication activities. Also, they will ensure that adequate internal controls are in place.

Principle Responsibilities

Configure, deploy, and support laptops, desktops, peripherals, CCTV, door access, and other IT hardware. Provide Level-1 helpdesk support for hardware, software, network, VPN, and Microsoft 365 issues. Manage user onboarding/offboarding, Active Directory accounts, permissions, and email systems. Maintain and troubleshoot servers, LAN, switches, firewalls, internet services, and network infrastructure. Perform daily/weekly/monthly backups - Veeam, data recovery, and ensure system security and integrity. Maintain accurate IT asset and software inventory, and handle hardware/software procurement with vendors. Document solutions, collaborate on complex issues, and provide end-user training when required.

Qualification Requirements

Credentials/Experience:

The IT Technical Support Analyst should be working toward an Associate's Degree in Computer Studies and/or various computer certifications.

Knowledge, Skills, and Abilities:

Computer hardware and setup ServiceDesk operations Operating systems such as Microsoft Windows, Server, and Hypervisors Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution Multi-factor authentication Scheduling work to achieve goals Customer focused environment Operating system management Data processing

Personal Attributes:

Strong organizational skills Verbal and written communication and listening skills Problem solving and evaluation Process improvement Good communication skills Good interpersonal skills Analyze communications Be flexible to adapt to changes in the marketplace Improve process of information flow Problem solver Prioritize and multitask Keep current in changing work methods Maximize opportunities for the business * Meet goals and objectives set for department