Job Description

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Voice Call Handling: excellent knowledge of handing voice calls.
• Email Communication: professional email writing skills.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
• AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on \xe2\x80\x93 LAN setup, basic routing and switching, passive networking.
• Desktop Security: Knowledge on \xe2\x80\x93 Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on \xe2\x80\x93 build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
• Printers: Hands on experience on managing printers (Local & Network printers) \xe2\x80\x93 Lexmark and HP Printers.
• Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
• ITIL: Knowledge of ITIL processes and procedures like \xe2\x80\x93 Incident, Service request fulfilment, Change, Problem etc
• KM : Knowledge management understanding, review and create new knowledge articles.
• MS Office: Good / excellent knowledge for support of MS Office and standard software
• Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) JD for Customer Support role
• O365: Understanding of Microsoft Office (e.g. Office 365)
• Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)
• Order management: Ready-to-use knowledge about Ordering processes. Ready- to-use knowledge about ordering portals.

Experience:

• Technical Support: 1 year (Preferred)

Job Type: Full-time Salary: Up to RM4,000.00 per month Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Language:

• Mandarin (Preferred)