Job Description

Position: IT Technical Support - Mongolian Tenure: 2 years contract (Renewable basis) Salary: Up to RM 10,000 Working Location: Shah Alam Working Hour: Following Mongolian market Other Benefits Training allowance Statutory contribution (EPF, SOCSO, EIS) Leaves (Annual, medical, maternity, partenity) Increment (yearly basis) Bonus (Yearly bonus) Job Responsibilities: Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require Job Requirements: Bachelor\'s in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or other equivalent Minimum 1-2 years of related working experience Fresh Degree with good exposure in ArcGIS software welcome to apply Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems Ability to patiently communicate technical information clearly and concisely Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment Proficient written and verbal communication abilities with a strong grasp of the English language and Mongolian language including grammar, punctuation, and consistency Strong prioritization skills including managing time and work load efficiently Background working as Server Administrator, Network Administrator will be an advantage. Background in software support or technical customer service with direct end user contact Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding Knowledge of ArcGIS Pro, Web App-Builder for ArcGIS, Collector for ArcGIS, ArcGIS Geo-Event Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.

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