Job Description

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Position: IT Technical Support - L2

Tenure: 2 years contract (Renewable basis)

Salary: RM 2800 - RM 4500 (RM 500 Training allowance + RM 400 Shift allowance)

Working Location: Shah Alam

Working Hour: Night Shift (Fixed Shift)

Job Responsibilities:

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting.
• Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies.
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users.
• Identify issues and log defects for software improvements.
• Work in other technical areas of software support as customer and business needs require.

Job Requirements:

• Bachelors in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or another equivalent.
• Minimum 1-2 years of related working experience. Fresh Grad with good experience during internship is welcome to apply.
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
• Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies.
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
• Ability to patiently communicate technical information clearly and concisely.
• Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.
• Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
• Strong prioritization skills including managing time and work load efficiently.
• Background working as Server Administrator, Network Administrator will be an advantage.
• Background in software support or technical customer service with direct end user contact
• Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding.
• Knowledge of ArcGIS Pro, Web App-Builder for ArcGIS, Collector for ArcGIS, ArcGIS Geo-Event Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS.
• Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.

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Sub Specialization : Information Technology;IT Helpdesk;Others
Type of Employment : Contract
Minimum Experience : 2 Years
Work Location : Selangor

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