Job Description

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Position: IT Technical Support - Mongolian

Tenure: 2 years contract (Renewable basis)

Salary: Up to RM 10,000

Working Location: Shah Alam

Working Hour: Following Mongolian market

Other Benefits

• Training allowance
• Statutory contribution (EPF, SOCSO, EIS)
• Leaves (Annual, medical, maternity, partenity)
• Increment (yearly basis)
• Bonus (Yearly bonus)

Job Responsibilities:

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Job Requirements:

• Bachelor\'s in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or other equivalent
• Minimum 1-2 years of related working experience
• Fresh Degree with good exposure in ArcGIS software welcome to apply
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
• Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
• Ability to patiently communicate technical information clearly and concisely
• Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
• Proficient written and verbal communication abilities with a strong grasp of the English language and Mongolian language including grammar, punctuation, and consistency
• Strong prioritization skills including managing time and work load efficiently
• Background working as Server Administrator, Network Administrator will be an advantage.
• Background in software support or technical customer service with direct end user contact
• Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding
• Knowledge of ArcGIS Pro, Web App-Builder for ArcGIS, Collector for ArcGIS, ArcGIS Geo-Event Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS
• Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Selangor

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