It Technical Support Thai

Shah Alam, Selangor, Malaysia

Job Description


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Position: IT Technical Support - Thai Speaker

Tenure: 2 years contract (Renewable basis)

Salary: Open for negotiation

Working Location: Shah Alam

Working Hour: 12pm to 9pm (following Thai Market)

Other Benefits

  • Training allowance
  • Statutory contribution (EPF, SOCSO, EIS)
  • Leaves (Annual, medical, maternity, partenity)
  • Increment (yearly basis)
  • Bonus (Yearly bonus)
Job Responsibilities:
  • Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • As a subject matter expert, author and tech edit knowledge articles available to internal and external users
  • Identify issues and log defects for software improvements
  • Work in other technical areas of software support as customer and business needs require
Job Requirements:
  • Bachelor\'s in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or other equivalent
  • Minimum 1-2 years of related working experience
  • Fresh Degree with good exposure in ArcGIS software welcome to apply
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
  • Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies
  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
  • Ability to patiently communicate technical information clearly and concisely
  • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
  • Strong prioritization skills including managing time and work load efficiently
  • Background working as Server Administrator, Network Administrator will be an advantage.
  • Background in software support or technical customer service with direct end user contact
  • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding
  • Knowledge of ArcGIS Pro, Web App-Builder for ArcGIS, Collector for ArcGIS, ArcGIS Geo-Event Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS
  • Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.
Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Selangor

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Job Detail

  • Job Id
    JD908505
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned