Have 3 - 4 years of proven, hands-on experience in OTOBO / OTRS development and customization (references or project portfolio required)
Expert-level Perl programming (Perl practices, OTOBO/OTRS architecture)
Strong knowledge of OTOBO/OTRS framework internals.
Advanced SQL and database design (MySQL/MariaDB or PostgreSQL)
Proficient in JavaScript, AJAX, jQuery, and OTOBO's front-end architecture
Experience integrating OTOBO with REST APIs, LDAP/Active Directory, SSO (SAML/OAuth), and external systems
Solid understanding of ITIL / ITSM processes and how they map to OTOBO ITSM modules
Experience with version control (Git) and CI/CD pipelines for OTOBO deployments
Contributions to the official OTOBO or former OTRS GitHub repositories
Experience with Znuny, ((OTRS)) Community Edition, or other OTRS forks
Knowledge of Elasticsearch/OpenSearch for full-text search and reporting
Bachelor in Computer Science, Technology or any related field
Strong problem-solving skills and ability to debug complex issues in production environments
Excellent communication skills (able to explain technical concepts to non-technical stakeholders)
Self-motivated, detail-oriented, and able to work independently on long-running projects
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM8,000.00 - RM10,500.00 per month
Work Location: In person
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