:You Lead the Way. Wexe2x80x99ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youxe2x80x99ll learn and grow as we help you create a career journey thatxe2x80x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youxe2x80x99ll be recognized for your contributions, leadership, and impactxe2x80x94every colleague has the opportunity to share in the companyxe2x80x99s success. Together, wexe2x80x99ll win as a team, striving to uphold our and powerful backing promise to provide the worldxe2x80x99s best customer experience every day. And wexe2x80x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Customer Fulfillment Network (CFN) is an integral part of Global Customer & Business Enablement Network (GCBEN) with over 1,500 colleagues engaged in providing a wide range of fulfillment services to American Express Card Members, Commercial Clients and Merchants. With its global footprint, CFN supports all 24 markets across the network, fulfilling nearly 32 million customer enquiries / transactions every year and plays a significant role in enterprise-wide efforts to streamline end to end processes, drive innovative change and enhance customer experience.Role DescriptionThis position is going to be based out of Tokyo, Japan and will report into the team leader. At American Express, service has been at the core of our company for more than 170 years. In taking care of our customers, we view each contact not as a transaction, but as an opportunity to deepen the overall relationship by applying the 3 core principles of xe2x80x9cCustomer Firstxe2x80x9d xe2x80x93 Keep things easy and simple, own and solve the customerxe2x80x99s issues, value and recognize the customer.Launch your career by joining Customer Fulfillment Network (CFN) KL. CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member maintenance, commercial servicing and merchant servicing.Key Responsibilities
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