Job Description

JOB SUMMARY Serves as the Asst Manager /Manager on Duty and oversees all property operations and able to speak Japanese language with guest. Ensures that the highest levels of hospitality and service are provided to guest. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE Education and Experience . High school diploma or GED 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR able to communicate fluently in Japanese language with guest. . 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations . Monitors and ensures compliance with all Guidelines to Operations. . Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). . Ensures employees are working in a safe environment. . Manages all period-end inventories. Supporting Profitability and Revenue Goals . Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. . Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. . Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. . Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. . Administers plans and actions to keep chargebacks and rebates to a minimum. . Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. . Manages employee hours. . Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities . Promotes participation in property safety-related programs. . Monitors employee attendance and records absences/tardiness. . Promotes teamwork and employee morale. . Keeps employees informed regarding new operational procedures, standards, or programs. . Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). . Ensures all employees have complete knowledge of emergency procedures. . Encourages employee relations through gifts, parties, outings. . Creates incentives that will promote better service and profit for the property. . Assists operations manager in processing employee payroll weekly. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests\' well-being, and we\'re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you\'re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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