Job Description

The Position Job Responsibilities: * Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients. * Handle Incidents & Requests re The Position Job Responsibilities: Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients. Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End Ticket Lifecycle by following the incident and request management procedures. Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them tosolutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building Knowledge base for customer experience organization and customers. Ensure that excellent customer experience is achieved through the combination of soft skills and customer- centric mindset. Invest in Self-Learning and development: Stay up-to-date with new services, and invest in technical expertise for specific areas according to the business needs. Job Requirements / Qualifications: Undergraduate students from IT, Information System, Computer Science, Business IT or any other relevant field will be an advantage. Fluent in Japanese (Preferably with at least a JLPT N2 level but not compulsory) & English with good oral and written communication skills. Preferably 6-months internship, but is still open to consider a minimum of 3-months internship. Roche is an equal opportunity employer. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. Roche is an Equal Opportunity Employer.