Job Description

\xef\xbb\xbfClient Background: BPO CompanyLocation: Johor BahruPosition: Japanese Speaking Customer Service Executive in Data CenterRemuneration: - up to RM9,000 (Basic salary + KPI)Responsibilities and Duties\xc2\xb7 Technical support by call, email and chat (Nature of business: B to B)\xc2\xb7 Provides continuous helpdesk support via telephone, chat and email related to the product.\xc2\xb7 Employ high level of interpersonal and communication skills while solving customer\'s issues.\xc2\xb7 Conducts basic probing to determine the next action to customer\'s enquiries.\xc2\xb7 Processes and manages orders or cases via support systems and portals.\xc2\xb7 To exceed customers expectation in terms of customer service & accurate information.\xc2\xb7 Work in a team to achieve the required KPI elements and SLA.\xc2\xb7 May be involved in directly supporting or managing the day-to-day front line operations.\xc2\xb7 May provide support via questions or triage regarding process or system issues.\xc2\xb7 May speak to customers for research, learning or requirement gathering.\xc2\xb7 May speak to customers who are in an escalated state, while resolving issus within a moderate scope.\xc2\xb7 Provides customer experience recommendations to cross functional team in cooperation with senior team members (e.g. CSMs, Ops, etc.).Job Requirements\xc2\xb7 Required language(s): Both of Japanese and good command ofEnglish\xc2\xb7 Good written and oral communication skills\xc2\xb7 Good in analytical and problem solving skills.\xc2\xb7 Good organizational skills and attention to detail\xc2\xb7 Computer skills, including internet, Word, Excel, Outlook and PC Based applications\xc2\xb7 Confidentiality StandardsWorking hour: 7.5 working hour under operation hour between 7pm-9amFeel free to ask anything regarding any Korean Speaking positions in Malaysia to me.Shunta Takai | EPS Consultants MalaysiaSub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Johor

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