Japanese Speaking Technical Support

Cyberjaya, Selangor, Malaysia

Job Description


:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Education and Experience Required
  • Diploma or bachelor\xe2\x80\x99s degree
  • 0-2 years\xe2\x80\x99 experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
Knowledge and Skills
  • Excellent verbal and written communication skills - JAPANESE
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Understanding of case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience and knowledge.
  • Willing to work in shifting schedule
  • Willing to work in Petaling Jaya

DXC Technology

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Job Detail

  • Job Id
    JD975053
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cyberjaya, Selangor, Malaysia
  • Education
    Not mentioned