Junior Customer Care Agent (phone)

Petaling Jaya, Selangor, Malaysia

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Primary Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate and comprehensive information about products, services, and company policies.
Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
Stay up-to-date with company products, services, and policies to provide accurate information to customers.
Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.

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