Junior Customer Care Agent (phone)
Job Description
Location:Petaling Jaya (46100) -Salary:CompetitiveType:PermanentMain Industry:Advertiser:Job ID:131363954Posted On:27 November 2024Primary Responsibilities:style="margin-top:16.0px"-
-Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
-Provide accurate and comprehensive information about products, services, and company policies.
-Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
-Maintain accurate records of customer interactions, transactions, comments, and complaints.
-Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
-Stay up-to-date with company products, services, and policies to provide accurate information to customers.
-Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
-Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
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Job Detail
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Job IdJD1077148
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned