Job Description

Role : Junior Customer Service - Live Chat and Email Support

Fully Remotely / WFH

Type : Permanent

Language : Mandarin and English

Working days / Hours : Monday - Sunday (5 Days Work 2 Days Off)

8.00am - 6.00pm

1.00pm - 11.00pm

10.00pm - 8.00am

Salary : RM 3,000 - RM 4,500 + Performance Bonus + Year End Bonus

Job description :

Response & follow up to customer inquiries through live chat and email. Provide products information to customer. Gather customer feedback & provide suggestions on improving customer service process & experience to superior. Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction. To follow the standard telephone scripts provided during dunning

Requirements :

SPM level & above, trilingual in English and Chinese (verbal, written & read). Minimum 1 years working experiences in any customer service role. Basic computer skill: Gsuite. Microsoft. Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Work from home
Application Question(s):

Are you willing to work on 24/7 shift? When is your availability date to join?
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred) English (Preferred)
Work Location: Remote