Job Description

We are now seeking a Junior Immigration Consultant in our Head Office, Shah Alam, Selangor.

Key services of the GMS Division include working with HR professionals in our corporate client portfolio and their transferring executives to deliver a suite of relocation programmes, including Orientations, Home Searches, School Searches, Tenancy Management, Immigration and Cross-Cultural Training.

Whilst the role will encompass assisting the Immigration Manager & Consultant in the management, coordination and handling of Immigration Services, key responsibilities will include but are not limited to the following:

• To support day-to-day functions of Immigration Department for Crown Worldwide Group.
• To support the consultants with receiving and handling service initiations from clients for immigration services into Malaysia.
• To support the consultant managing operational request for Domestic and International Assignees on customer service, immigration, visa, translation, legalization processes.
• Participation in weekly team meeting and act as back up in distributing weekly team meeting minutes.
• To support the consultant to ensure that the application process is handled smoothly and professionally and in compliance with clients\' SLAs and KPIs e.g :

• Document Review
• Paperwork preparation
• Preparing report
• Drafting submission online
• Ensure interact files are raised for every service delivered in a timely and accurate manner upon

receiving initiation from clients. Files must be updated with all mandatory key data fields throughout.

• Ensure client invoices raised on all completed services in line with the Company financial reporting calendar. Provide support to the Immigration Manager on the collection of ageing Invoices.

• To provide administrative support in relation to client expatriate advisory services and other related functions such as automated and manual filing systems and the endorsement of documents with Immigration.
• To support the administrative team to ensure invoicing/JC update and collection of invoices are done timely.
• To support with reporting assistance
• To take proactive steps to remain up to date on the latest trends in the immigration field and to ensure you act upon procedural changes dictated by the relevant authorities, updating procedures and checklists as required.
• Providing prompt assistance & information to Mobility Consultants, Vendors, Crown Worldwide Group and clients on Immigration, visas and customer services related issues.
• Providing coordination and assistance to assignees on various work/business visa application at

Embassies, High Commission & High Consulates and to guide on basic checklist pertaining to work / business visa requirements.

General Duties:

• Productivity - Manage KPI\'s, manage time well, volunteer for additional tasks where workload allows and show initiative to seek out additional value added assignments when other work is completed.
• Dependability - Manage commitments, work independently where appropriate without the need for constant supervision, be accountable, handle change, stay focused under pressure & meet

attendance/punctuality standards.

• Teamwork - Work effectively in team environment, be flexible and open-minded, actively share

information with other Crown staff members, foster a team orientated environment and be sensitive to others workloads. To treat colleagues with respect.

• Initiative - Tackle problems and take independent action where appropriate, seek out new

responsibilities, generate new ideas and practice self-development.

• Personal Organization - Keep information and files organized and accessible, respond quickly to

information requests from corporate clients, Crown staff and other Crown offices.

• Perform other duties as directed by Crown. This may include assisting with other duties within the

Branch in the event that staff are on leave, on holiday or otherwise indisposed.

Observance of Crown Policy:

• Observe Code of Conduct for Crown Employees; Crown Employee Data Privacy Policy and Crown Group Computer Usage Policy
• Observe Crown Environmental policies to ensure corporate sustainability and environmental

responsibility.

• Observe Crown Occupational, Health & Safety policies to ensure a safe and hazard free work place.
• Observe Crown HR Policies with respect to equal opportunity employment, performance management and recruitment practices.

Professional Skills & Qualifications

Aptitude * Ability to maintain confidentiality. Display tact and discretion always.

• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet set deadlines.
• Ensure tasks are completed within timelines with a high degree of accuracy and professionalism.
• Ability to work efficiently and independently in a high-pressured environment.
• Confident can-do attitude and a willingness to support stakeholders in effectively
• Solution oriented approach to problem solving and decision making.

Professional Knowledge and Skills * Good interpersonal and communication skills with the ability to build

• Collaborative relationships with multiple and diverse stakeholders.
• Developed organizational skills with strong attention to details
• Proficient computer skills with experience using Microsoft Office
• Cultural sensitivity and awareness.
• Keen for Self-development
• Problem solving and decision-making ability

You will work in a congenial environment with a team of other service professionals, in a company that places a great deal of emphasis in staff development and training and has concrete schemes to reward excellence.

So if you have the right experience, skills and personality, we\'d love to hear from you. Please apply via email to , including your complete CV, current and expected salary requirements.

• Only short listed candidates will be contacted *

Crown Worldwide