Junior It Helpdesk (genting Highlands)
Genting Highlands, Malaysia
Job Description
Duties & Responsibilities
- Provide first level support to users on hardware, software, and all IT related issues
- Resident at client\'s site to provide technical support and assistance to end-user.
- Install and set up Access Point, IP Phone, IT network system related.
- Respond to incidents and service requests from end-user via telephone, email, and on-site service.
- Identify and resolve the problem /or escalate to other technical resources.
- Computer hardware/software installation and troubleshooting
- Server administration: Domain controller, file server, backup and etc.
- Monitor network infrastructure using network monitoring software.
- Coordinate with vendors on IT system support and maintenances.
- Submit a daily summary report.
- Perform any other duties and responsibilities as and when assigned by Management.
- At least 1 year of working experience in the IT-related field.
- Ability to manage and prioritize multiple problems and issues
- Responsible and team play
- Basic technical knowledge in Windows-based operating systems, Microsoft products, servers, switches, security systems, and structured cabling, and other general applications.
- Willing to work on rotational shifts, 10 am to 10 pm
- Working location: Genting Highlands Premium Outlets.
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Job Detail
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Job IdJD934830
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGenting Highlands, Malaysia
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EducationNot mentioned