Job Description

Job Purpose:

We are seeking a proactive and detail-oriented Junior IT Support to provide technical support across Outlook, Azure Active Directory (Azure AD), and Microsoft Active Directory environments. The candidate will be responsible for troubleshooting end-user issues, account management, and ensuring smooth IT operations for business users.

Key Responsibilities:

Provide first-level IT support for users on Microsoft Outlook (email configuration, mailbox issues, connectivity, calendar, and distribution lists). Manage user accounts, password resets, and access permissions in

Azure AD

and

Active Directory

. Troubleshoot login, authentication, and Single Sign-On (SSO) issues. Assist with device and application onboarding, ensuring proper group policies and permissions. Monitor and resolve tickets via helpdesk system, escalating complex issues to higher-level support when needed. Support basic Office 365 applications and Microsoft Teams as required. Maintain documentation of support procedures, incident logs, and user guides. Collaborate with IT teams to improve system reliability and end-user experience.

Skills & Competencies:

Strong knowledge of Microsoft Outlook troubleshooting (client setup, mail flow, PST/OST issues). Hands-on experience with

Azure Active Directory

and

Windows Active Directory

(user/group management, password resets, access controls). Understanding of authentication protocols (MFA, SSO). Familiarity with Office 365 applications. Excellent problem-solving and communication skills. Ability to work independently and handle multiple support requests efficiently.

Requirements:

Bachelor's degree / Diploma in IT, Computer Science, or related field. At least 2 years of IT support/helpdesk experience Hands-on exposure to Azure AD, Active Directory, and Microsoft Outlook. Strong customer service orientation. Willingness to learn and grow in a fast-paced IT environment.
Job Types: Full-time, Contract

Pay: RM4,000.00 - RM6,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

IT support: 1 year (Preferred) Outlook Troubleshooting: 1 year (Preferred) Azure: 1 year (Preferred) Active Directory: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person