Job Description

JUNIOR IT SUPPORT

Responsibilities

Troubleshooting & Resolution:

Resolve common IT issues reported by employees, such as printer malfunctions, software glitches, network connectivity problems and password resets.

User Support (Internal & External):

Provide support to end-users, internal teams, and external stakeholders (e.g., clients, vendors, or partners) by answering technical queries, offering guidance on IT systems, and delivering basic training on equipment and software. Attend to on-site support requests when required to ensure timely resolution of issues.

Hardware & Software Installation:

Install, configure and maintain computer hardware, operating systems, and applications, including drivers and updates.

User Account Management:

Support the onboarding and offboarding process by creating new user accounts, assigning permissions and configuring workstations for new hires.

System Maintenance:

Conduct routine system checks and preventative maintenance to ensure the proper functioning of IT equipment and software.

Documentation & Ticketing:

Log all incoming support requests, accurately document the resolution process in a ticketing system and update tickets with the status of service requests.

Collaboration & Escalation:

Work closely with senior IT staff on more complex technical issues, escalating problems when necessary to specialized internal teams or external vendors.

License & Subscription Tracking:

Assist in monitoring and maintaining software licenses, renewals and user subscriptions.

Other Duties:

Carry out any other tasks, projects or responsibilities assigned from time to time to support the overall IT operations and company needs. Assist with IT asset management, meeting/event technical support, basic network/security tasks, backup monitoring, procurement assistance and continuous learning.

Job Requirements

Education & Certifications:

Diploma in information technology, Computer Science, or a related field. Professional certifications such as CompTIA Server+, Microsoft (e.g., MCSA/MCSE), VMware, or ITIL are an added advantage.

Experience:

Minimum 1 year of experience in IT support, helpdesk, or related technical role. Experience in handling vendor coordination and incident escalation.

Soft Skills & Other Requirements:

Strong problem-solving and analytical skills. Good documentation, reporting, and communication skills. Able to work independently and in a team. Willing to work outside normal office hours if necessary for urgent IT issues. Willing to travel within Malaysia when necessary. Proactive, responsible, and committed to improving IT systems and operations. Strong sense of responsibility and commitment to confidentiality in handling company systems and data.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Dental insurance Gym membership Health insurance Maternity leave Parental leave Professional development Vision insurance
Work Location: In person