Responsible for end-to-end service qualification, including but not limited to traffic QoS monitoring, manual phone testing, and route adjustments.
Perform fault analysis and troubleshooting via the support portal.
Communicate with customers and provide timely updates in line with standard operating procedures.
Coordinate with customers to ensure an efficient and effective troubleshooting process.
Criteria :
Must possess at least a
Diploma or Bachelor's Degree in Computer Science
or any related field.
Able to work on shift schedules (4 working days per week).