Job Description

QUALITY ASSURANCE - CALL CENTRE The QA Officer (English & Bahasa Malaysia speaking) is responsible for the quality of the outbound calls in Ekiwi Malaysia\xe2\x80\x99s Tele Sales call center environment. Daily job scope is to monitor the effectiveness of the outbound calls made by Tele Sales agents, and ensure accuracy of the data collected from customers for successful order fulfillment. JOB DESCRIPTIONS Working daily with Tele Sales agents in an outbound call center environment. Listening and evaluating the call records of the Tele Sales and Customer service teams. Provide feedback on Tele Sales agent\xe2\x80\x99s performance in customer engagement for opening and closing sales through sales scripts. Ensure the validity & accuracy of the data collected from customers for successful order fulfillment. Evaluate the call quality of Sales & Customer Service based on score cards in a timely & accurate manner. Work with the Quality Control team and Sales team to improve Tele Sales Agent\xe2\x80\x99s sales scripts. Translate documents and script written in Malaysia language to English and vice versa. Other duties as assigned Working Hours : Rotation basis included weekend & public Holiday (2 shift : 9am-6pm & 12pm-9pm) Salary Package : Basic + Parking Allowance
Ekiwi is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales and distribution channels, we provide value by delivering quality products directly to our customers. Our new office & call centre in Kuala Lumpur is the latest addition to our growing team of 800+ employees spread across Indonesia (Ekiwi), Thailand (Enforte), Vietnam (Tele247 Global), Ukraine (AffScale) and Singapore (Neyu). We serve our markets by establishing in-house digital platforms and telesales agent teams, locally manufacturing our products, and working with logistics partners to ensure our products reach our customers in a timely manner.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent