Job Description

Key Responsibilities:

Provide application maintenance and production support for reporting and analytics solutions Monitor dashboards, reports, and data refresh processes to ensure timely and accurate delivery Support and troubleshoot issues related to QLIK dashboards and analytics applications Perform impact analysis and root cause identification Coordinate fixes under senior guidance Handle user queries, service requests, and incidents in line with defined SLAs Prepare and maintain operational documentation, runbooks, and support procedures Assist with minor report enhancements, data fixes, and testing activities

Required Skills:

Less than 3 years of experience in reporting, analytics, or application support roles Hands-on experience with business analytics tools (QLIK)

(mandatory)

Proficiency in office productivity tools in Excel, PowerPoint, and Word Basic understanding of production support processes: Incident Management, Problem Management, and Change Management Strong analytical and troubleshooting skills Good communication skills and a customer-support mindset Ability to work in a structured, support-oriented environment

Nice-to-Have Skills:

Exposure to P&OP or operations-related reporting Experience supporting BI or analytics applications in production environments Familiarity with ticketing tools and IT service management processes Basic understanding of data flows and reporting architectures
Job Type: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

Health insurance Professional development
Work Location: In person