Job Description

Job Summary

We are seeking a proactive and detail-oriented Junior Key Account Executive to assist in managing key client accounts and ensuring seamless operations. The ideal candidate will work closely with the Key Account team to deliver excellent service, meet client expectations, and contribute to overall account growth and success.

Key Responsibilities:

1. Account Management Support:

o Assist in managing assigned key accounts, ensuring client satisfaction and retention.
o Act as a secondary point of contact for client queries, escalating issues to senior team members when necessary.

2. Client Coordination:

o Coordinate with clients to gather requirements, feedback, and updates for ongoing projects.

o Maintain regular communication with clients to ensure their needs are met.

3. Operational Assistance:

o Support the preparation of client reports, presentations, and proposals.
o Help manage timesheets, billing, and invoicing processes for assigned accounts.

4. Documentation and Records:

o Maintain accurate and up-to-date records of client interactions, contracts, and project details.
o Assist in preparing and reviewing client contracts and agreements.

5. Collaboration:

o Liaise with internal teams such as operations, finance, and HR to ensure smooth execution of client projects.
o Support onboarding and resource allocation for new joiners assigned to the client accounts.

6. Performance Monitoring:

o Track and report on the performance of assigned accounts, including key metrics and deliverables.
o Identify and escalate any risks or challenges that may affect client satisfaction or project outcomes.

Qualifications and Skills:

Education: Diploma or Degree in Business Administration, Marketing, or related field. Experience:

3 to 5 years of experience in account management, client servicing, or a related field

.

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively.

Proficiency in MS Office Suite (Excel, Word, PowerPoint). Basic knowledge of billing and invoicing processes. Detail-oriented with excellent organizational skills. A proactive attitude and eagerness to learn.
Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person