Job Description

Key Account Manager
Executive recruitment company Monroe Consulting Group is recruiting on behalf of an organization who specializes in assembling advanced bus bodies for Asia, focusing on electric and hydrogen-powered vehicles. Our respected client is seeking for a highly motivated and professional individual for the role Key Account Manager to manage and grow strategic customer relationships within the bus and coach industry in Malaysia.
Job summary:
To manage and grow strategic customer relationships within the bus and coach industry in Malaysia.
Key Responsibilities:

• Develop and maintain long-term relationships with key clients in the bus and coach sector.
• Understand customer needs and provide tailored solutions, coordinating with technical and aftersales teams.
• Create and execute strategic account plans to achieve revenue and growth targets.
• Lead contract negotiations, pricing discussions, and service agreements.
• Monitor account performance, analyze trends, and report regularly to management.
• Identify new business opportunities, including upselling and cross-selling within existing accounts.
• Ensure high levels of customer satisfaction and retention through proactive support and issue resolution.
• Stay informed about industry developments, competitor activities, and regulatory changes in Malaysia.

Preferred Skills:

• Experience working with government or fleet customers.
• Familiarity with vehicle lifecycle management and aftersales services.
• Technical understanding of buses, coaches, and related systems.
• Ability to work cross-functionally with engineering, service, and logistics teams.

Skills Required