Job Description

About foodpanda foodpanda is dedicated to bringing food lovers around the world with their favourite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in m About foodpanda foodpanda is dedicated to bringing food lovers around the world with their favourite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in more than 325 cities across 13 Asian and Central European countries globally. foodpanda is active in Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, Romania and Bulgaria. It belongs to Delivery Hero, worldwide leader of the food delivery industry. For more information visit About Delivery Hero Delivery Hero is a leading global online food ordering and delivery marketplace with number one market positions in terms of restaurants, active users, and orders in more countries than any of its competitors across 40 countries in Europe, the Middle East & North Africa (MENA), Latin America and the Asia-Pacific region. Delivery Hero also operates its own delivery service in 200+ high-density urban areas around the world. The Company is headquartered in Berlin and has over 21,000 employees. For more information, please visit About the job We are looking for a skilled Key Account Manager based in Klang Valley to join our growing team. The Key Account Manager will drive growth for our high-value partner portfolio through close business relationships, value-creation, operational and marketing excellence. Reporting to the Account Management Team Lead, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of Grocery operation or Marketplace is a plus. What will you be doing Tasked with the care of corporate partners (Key Accounts), you will be expected to: Relationship & Account Management . Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships. . Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business. . Build yearly business plans incorporating the growth strategies of both foodpanda and our partners. . Conduct data analysis, reporting, operational, and invoicing resolutions. . Understand the issues faced by our partners and execute scalable solutions. . Clearly communicate monthly/quarterly initiatives. . Ensure timely and successful delivery of foodpanda's solutions in line with the partner's needs and objectives. Sales & Marketing . Educate partners on the foodpanda marketing suite to grow on the foodpanda platform. . Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools. . Work with foodpanda's Commercial and Marketing teams to implement and scale marketing campaigns. Operations . Work with foodpanda's Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas. . Utilize data to identify opportunities for growth through operational best practices. Inter-departmental Projects . As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business. Who are we looking for . At least 6 years of relevant working experience in account management. . Minimum 4 years of experience in a client-facing and sales-based relationship management role. . Proven B2B sales experience would be an advantage, preferably within the areas of retail, F&B, media, advertising and e-commerce/marketplace. . E-commerce/marketplace experience will be highly regarded. . Experience in delivering client-focused solutions in alignment with the growth strategy of your organization. . Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. . An analytical mindset with a penchant for identifying business opportunities within data patterns. . Knowledge of the grocery business (operations, marketing) would be a big plus. . Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire. . Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. . Intermediate proficiency in Microsoft Excel is preferred, though relevant training will be provided. . Good knowledge of CRM software, and knowledge in Salesforce is a plus. This is an amazing opportunity to build your knowledge of the food delivery business in Malaysia. If you think you have what it takes to be a Panda, apply now and grow with us!