Job Description

Client: MNC Networking/ Internet/ Cloud storage provider
Location : KL 33
Working day: Monday-Fri
Tenure: Permanent

Job Responsibilities

SME Account Management
Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

Customer Satisfaction:

Lead end-to-end project planning and execution, ensuring high-quality service delivery. Continuously optimize project plans and maintain regular communication with clients to enhance satisfaction levels.

Project Issue Resolution:

Collaborate across departments to identify, analyze, and resolve project challenges. Propose actionable solutions to improve product operations and service outcomes.

Pre-Sales and Sales Support:

Assist in pre-sales activities, including managing Proof of Concept (POC) projects, to ensure smooth execution and strong client satisfaction.

Job Requirements

Education:

Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with strong overall qualifications may be considered regardless of their major.

Experience:

1-2 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

Skills and Attributes:

Highly responsible, team-oriented, proactive, and driven by excellence with a positive attitude.

Technical Knowledge:

Strong learning capability with basic knowledge of networking and web technologies. Proficiency in Linux is an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.

Communication and Coordination:

Excellent communication and coordination skills, with the ability to provide outstanding client service and facilitate effective cross-department collaboration.

Project Management:

Demonstrated ability to break down project objectives, manage processes efficiently, and ensure successful implementation.

Language Skills:

Proficient in both written and spoken English & Mandarin (support client from globally)

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

Cell phone reimbursement Dental insurance Gym membership Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

What is your expected salary? How long is your notice period?
Language:

English (Required) Mandarin (Required)
Work Location: In person