Job Description

Client: MNC Networking/ Internet/ Cloud storage provider
Location : KL 33
Working day: Monday-Fri
Tenure: Permanent

Job Responsibilities

Strategic Account Management:
Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

Customer Satisfaction:

Lead end-to-end project planning and execution, ensuring high-quality service delivery. Continuously optimize project plans and maintain regular communication with clients to enhance satisfaction levels.

Project Issue Resolution:

Collaborate across departments to identify, analyze, and resolve project challenges. Propose actionable solutions to improve product operations and service outcomes.

Pre-Sales and Sales Support:

Assist in pre-sales activities, including managing Proof of Concept (POC) projects, to ensure smooth execution and strong client satisfaction.

Job Requirements

Education:

Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with strong overall qualifications may be considered regardless of their major.

Experience:

3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

Skills and Attributes:

Highly responsible, team-oriented, proactive, and driven by excellence with a positive attitude.

Technical Knowledge:

Strong learning capability with basic knowledge of networking and web technologies. Proficiency in Linux is an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.

Communication and Coordination:

Excellent communication and coordination skills, with the ability to provide outstanding client service and facilitate effective cross-department collaboration.

Project Management:

Demonstrated ability to break down project objectives, manage processes efficiently, and ensure successful implementation.

Language Skills:

Proficient in both written and spoken English & Mandarin (support client from globally)

Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

Cell phone reimbursement Dental insurance Gym membership Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

What is your expected salary? How long is your notice period?
Language:

English (Required) Mandarin (Required)
Work Location: In person