Job Description

Job Responsibility Responsibilities Greet and welcome customers with a friendly and positive attitude. Take accurate customer orders, paying attention to special requests and dietary preferences. Provide recommendations and answer customer inquiries about ROLLTI\'s roti canai wraps and menu items. Efficiently process customer payments and handle cash transactions. Assist in food preparation, including ingredient preparation, marinating meats, and assembling wraps. Follow recipes and portion control guidelines to ensure consistent food quality. Ensure timely delivery of food orders to customers. Address customer needs and resolve complaints or issues in a professional and courteous manner. Maintain a clean and organized front counter area, including ensuring supplies are stocked. Monitor food stock levels and communicate with the manager to ensure timely restocking. Uphold hygiene and food safety standards, following health regulations and guidelines. Operate kitchen equipment safely and efficiently. Maintain cleanliness and organization in the kitchen area, including proper storage and labelling of ingredients. Assist in the washing and cleaning of kitchen utensils, dishes, and equipment. Assist with opening and closing duties, including setup and cleanup of the front counter and kitchen area. Requirements Job Requirements We welcome any experience level but previous experience in the food and beverage industry or customer service roles is valued Passion for food and a strong interest in Malaysian cuisine. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner. Acceptable level of fluency in Bahasa Malaysia & English is required with other languages as a plus point. Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively. Positive attitude, enthusiasm, and a genuine desire to provide exceptional customer service. Flexibility to work in shifts, including evenings, weekends, and holidays. Basic math skills for cash handling and order processing. Attention to detail and a commitment to maintaining cleanliness and hygiene standards. Understanding of food safety and sanitation practice Job Benifits Salary & Benefits Competitive Sales, Attendance & Other Incentives EPF/SOCSO/PCB/EIS Provided Annual, Medical, Hospitalization & Other Entitled Leave Medical Benefits Provided Duty Meals Provided Full On Boarding and Ongoing Training Uniform Provided Career Advancement Plan to Managerial Level Location: Petaling Jaya/Kuala Lumpur Own transportation

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